Returns & Exchanges
At Shibui Japanese Antiques & Furniture, we take great pride in the curation of our unique pieces; if your selection does not meet your expectations, we offer a 14-day return window for a full refund, excluding shipping costs.
Initiate Request
Contact our concierge team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number and provide photos of the item's current condition.
Secure Packaging
Carefully repackage your antique using the original shipping materials to ensure the delicate wood and joinery are protected during transit.
Arrange Transport
Ship the item back to our gallery using a trackable and insured shipping service, as we cannot be held responsible for items lost or damaged during return shipping.
Inspection and Refund
Once our specialists confirm the item has arrived in its original, unaltered condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing